Privacy Policy

Terri Roberts Massage Therapy is committed to protecting and respecting your privacy. This policy contains important information about how I use and treat your personal data in line with compliance with the Data Protection act 2018.

This policy helps you understand what information I collect in relation to my services and how I collect, use, share, retain and safeguard your personal date as well as your rights on what I do with your data.

Information I collect-Personal Details.

You may give me information over the phone, via email, by SMS text or via my Facebook business page when you first contact me.

This includes collecting your name and contact number, email and brief details of why you are contacting me. This information gathered is needed to ensure I can contact you regarding your appointment and select the best service and length of appointment necessary.

At your appointment I collect and process the following data about you via a consultation form. Name, demographic information, contact numbers, email address, next of kin and contact number, health and medical background.

If you object to giving this information, I may not be able to safely provide you with my services. The initial assessment and treatment notes are added to your data which may include data about your medical background, height, weight, posture, injuries and any other findings during treatment.

Where do I keep your data.

All treatment forms are stored in my premises, in a locked filing cabinet.

No information regarding your treatment is currently entered online, should this change, this will take place on a password controlled laptop, only I would have access to these records.

How data is protected

I take appropriate steps to protect the confidentiality, integrity, availability and authenticity of your data.

Regular data audits will be undertaken and an annual review of this policy.

Record keeping

In line with my insurance providers requirements, the records are kept for at least 7 years following the last visit. In the case of treatments to minors the records are kept for 7 years after they reach the age of maturity (18 years). After this retention period the records are destroyed.

Sharing

I do not share any of your personal date with 3rd parties unless consent has been given to pass on details to an osteopath, chiropractor or GP in case of further referral. I would not do this without your permission.

Your rights

You have the right to:

·        Be informed about personal data being used

·        Access your personal data

·        Object to the processing of your data

·        Restrict the processing of your data

·        Rectification of your personal data

·        The erasure of your personal data

·        To receive an electronic copy of your personal data

If you request the deletion of your personal data, I may be required to retain some data for taxation, legal and account purposes but personal identifiable data will be deleted.

Complaints

If you are not happy with any aspect of my record keeping or confidentially of your data you have the right to complain. In the first instance please contact me with regards to your concern so I know what you are concerned about. Please contact Terri Roberts at well_kneaded@outlook.com or telephone 07966083460.

If you are dissatisfied with the way in which I process your personal data you have the right to complain to the UK’s Data Protection Supervisory Authority. The information commissioner’s office (ICO) www.ico.org.uk or call their office on 03031231113

Your privacy is very important.

I do not ask you for personal information unless I truly need it.

I will not share your personal information with anyone expect to comply with the law and to protect my rights.

Analytics

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

  • These analytics and performance cookies are used on this site, as described below, only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data.

Fonts

This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:

  • Information about your browser, network, or device

  • Your IP address

Visitor data for website visitors

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

Visitor data for email contacts

When you contact me via email from this website I store your email and any other contact details provided so that I may contact you back again by either phone or email. This data is not shared with any third parties.